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SHOP/PROJECT MANAGER
Veloce Motorsports—specialists in servicing Ferrari, Lamborghini, McLaren, and exotic cars—is busier than ever…don’t miss this RARE opportunity! Our busy and growing shop performs service, engine rebuilds, and light restoration work for the most modern exotics to vintage collector cars.
We are currently looking for a Shop/Project Manager in Kirkland, WA that is willing to be creative in applying a variety of skills to help oversee the shop. This role oversees day-to-day operations with responsibilities including managing the schedule; preparing estimates and invoices; paperwork; parts sourcing; and shop/office organization. Additional aspects of the role include building strong relationships with existing and prospective customers, coordinating brand awareness efforts, and occasionally helping hands-on with technicians. There's plenty of room to grow new skills at Veloce Motorsports!
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Unlike at typical dealerships and volume shops, our business of servicing rare and specialized vehicles creates unique challenges since there are no same-day parts vendors plus some parts are unobtanium. This creates an exciting opportunity that encourages success for someone creative in problem solving and willing to roll up their sleeves to research parts, procedures, and discover parts from unusual sources.
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To be effective at this job, the individual must be able to conduct themselves and speak in a professional manner. Knowledge of major car components and previous exposure to the automotive industry is necessary. Since this role interfaces directly with the customer, a genuinely friendly and customer service-oriented attitude is necessary.
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No two days will be alike – you must be flexible, have a good sense of humor, love cars and be comfortable operating in an exciting, dynamic, sometimes chaotic but always professional environment. As a small, specialized shop there is no bureaucracy or politics. You will be an integral part of this company, working directly with the owner to help oversee, manage, and grow the business.
Job Description
Responsibilities
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Provide customers with excellent service, including resolving customer complaints
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Clear and effective phone and email communication
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Maintain meticulous records relating to recommendations provided, vendors and parts used, services performed, time required for tasks, and client interactions
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Understand how to properly write up a repair order and its requirements
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Understand the appointment process, car terminology, and how repairs are performed
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Preparing invoices and documents in MaxxTraxx, Excel, Word, Gmail
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Collaborate with service technicians to prepare estimates for customers
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Explain estimates and budgets to clients
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Coordinate all phases of intensive multi-month rebuild and restoration projects
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Researching part sources, being creative in locating parts which may generally be unavailable, and ordering parts
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Assist with the purchase of parts, materials, and equipment
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Maintain good relations with suppliers and vendors
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Maintain a clean, safe, organized, and productive work environment and that equipment, tools and supplies are in order
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Ensure the shop operates within the guidelines of all applicable federal, state and local regulations
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Coordinate or contribute social media postings
Qualifications
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Good organizational skills and ability to manage multiple priorities
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Strong, natural communication, leadership, problem solving and people skills
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Good computer skills and the willingness/ability to learn new tools
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Having a true passion for cars
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3+ years of relevant experience in an automotive workplace is ideal
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Valid drivers license, clean DMV record
What We Offer
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Opportunity to work in an incredible working environment with a fun team
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Paid holidays and vacation
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Flexible work schedule
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Health benefits
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Autonomy to get job done the way it makes sense to you